ServiceNow Solution Architect (m/f)

About the role

PwC's Advanced Technology Solutions team in Bratislava is hiring a ServiceNow Solution Architect to design enterprise-scale service management solutions for global clients and complex internal platforms. The role acts as the architecture and design authority for assigned initiatives, shaping the target-state architecture of a new global instance and supporting the delivery of new ServiceNow products and services.

Key responsibilities

• Own end-to-end ServiceNow solution architecture, from discovery and option analysis through design, build, testing, deployment and transition to operations.
• Turn business and technical requirements into architecture blueprints, solution designs, data models, integration designs, technical specifications and architecture decision records.
• Define and govern platform architecture principles, reusable patterns, development standards, security controls and technical guardrails.
• Design solutions using ServiceNow baseline capabilities and proven patterns, while challenging unnecessary customization and reducing technical debt.
• Architect secure, resilient integrations using APIs, IntegrationHub, MID Servers, identity and access controls and enterprise data exchange patterns.
• Lead architecture for data and service models, including CMDB and CSDM alignment, service relationships, data ownership, lifecycle, reconciliation and governance.
• Run architecture workshops and design reviews, document trade-offs and risks, and review and approve detailed designs and critical configurations.
• Address non-functional requirements such as performance, scalability, availability, security, privacy, compliance, observability, disaster recovery and supportability.
• Maintain architecture documentation and support planning across releases, upgrades, environments, testing and operational readiness.
• Act as a trusted advisor to senior stakeholders and mentor architects, developers, product teams and delivery partners.

Required profile

• Extensive experience architecting and delivering complex, enterprise-scale ServiceNow solutions.
• Track record in roles such as ServiceNow Solution Architect, Technical Architect or Platform Architect.
• Strong expertise across one or more ServiceNow product areas, with the ability to design cross-product solutions.
• Proven experience leading architecture reviews, resolving complex technical issues, managing architectural risk and guiding delivery teams and implementation partners.
• Experience with enterprise architecture, ITIL practices, Agile delivery, testing, release management and production transition.
• Good written and spoken English.

Required skills

• Deep understanding of ServiceNow platform architecture, scoped applications, configuration and customization boundaries, data model, security model, integration patterns, release management and upgrade considerations.
• CMDB, CSDM, service modelling, data governance, integrations, identity and access, platform security, performance and operational support.
• Nice to have: ServiceNow Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, Certified Technical Architect (CTA) or Certified Master Architect (CMA); experience in global platform or enterprise transformation programs.

What we offer

• Starting salary of 4,000 EUR per month, with final compensation set individually.
• Regular salary reviews, performance bonuses, meal contributions and a cafeteria benefit.
• Hybrid working, flexible hours, two extra days off at Christmas and sick days.
• Internal and external training, career development plan and coaching.
• Health benefits such as a multisport card or medical centre membership.
• International assignments and discounts at partner companies.