Operations Support Specialist

About the role

This junior/middle operations role supports the day‑to‑day processing of KYC requests, refunds and user verification cases for a fast‑growing fintech company. You will ensure cases are handled accurately, documentation is complete and communication with merchants and partners is clear and professional.

Key responsibilities

• Process KYC requests and support user verification workflows.
• Request and review KYC and other required documentation from clients.
• Monitor the status and deadlines of KYC and related operational cases.
• Collect and organize information related to chargebacks, disputed transactions and partner requests.
• Communicate with clients and partners to obtain missing information or documentation.
• Process refund requests submitted by merchants and internal teams.
• Manage end‑user documentation and ensure records are complete and up to date.

Required profile

• Previous experience in operations, back‑office, customer support, document verification or administrative roles.
• Experience in FinTech, Payments, PSPs, iGaming, Crypto or related industries (advantage).
• Excellent written communication skills with merchants and partners.
• Ability to work independently, take ownership of cases and manage workload with minimal supervision.
• Strong attention to detail and a structured, process‑oriented approach.
• Ability to prioritize tasks and work effectively in a fast‑paced environment.
• Ability to manage multiple cases simultaneously while maintaining accuracy.
• Fluency in Russian and at least an intermediate level of English.

Required skills

What we offer

• Meaningful impact on a leading fintech company in the payments space.
• Career development opportunities with fast‑track growth and ownership.
• Passionate, talented team environment.
• Competitive compensation with transparent annual performance reviews.
• Full‑time remote work with flexibility to work from anywhere.
• 20 days of paid vacation per year plus bank holidays and sick leave.
• Private health insurance with an annual €1,000 premium budget.
• Learning & development budget for conferences, courses and AI tools.
• Coworking budget for a productive workspace outside the home.
• Well‑being allowance for hobbies and personal energy.