Expert Lead – Universal Banking Location Team

About the role

ING Hubs Slovakia strengthens its role as a first line of defence expertise centre for Non-Financial Risk (NFR). Location teams give Business Partner and execution support to Universal Banking locations. As Expert Lead you will head the Universal Banking Location Team and its NFR delivery across several locations, lead standardized first-line-of-defence delivery, act as a trusted Business Partner and set practical business risk and control standards.

Key responsibilities

• Lead the team delivering NFR services to multiple locations, define clear roles and ownership, and turn strategy into team priorities and actions
• Maintain a medium-term delivery plan, coordinate dependencies and capacity, and support onboarding of new locations into the Hub model
• Build the team's expertise in NFR processes and frameworks, coach stakeholders and turn lessons learned into reusable guidance
• Act as key contact for Universal Banking stakeholders, advise on applying policies to complex cases and resolve disputed interpretations
• Set objectives for direct reports, hold regular performance conversations and report material team risks to leadership
• Manage prioritization in a complex environment, maintain and improve standardized Bt8 processes, and use demand, risk and control data to define the annual roadmap
• Plan and monitor team budget and capacity, assess location needs and agree service scope
• Support NFR processes such as risk identification and assessment, risk and control monitoring, issue and event management, and NFR planning and tracking
• Act as senior authority on business risk and control, guide complex cases, and evaluate non-standard solutions

Required profile

• At least 5 years in internal control, operational risk, NFR, compliance, KYC or audit, including ownership of complex decisions and improvement of standards or procedures
• At least 3 years of people leadership, including objective setting, development, performance management and leading specialists in a matrix environment
• Strong understanding of risk and control frameworks (e.g. RCSA, issue management, control monitoring)
• University education
• English at advanced level (C1)

Required skills

• Strong stakeholder management and communication skills
• Coaching and mentoring mindset
• Results-driven with strong ownership and accountability

What we offer

• Gross base wage of 4,293 EUR per month, negotiable depending on profile
• Flexible working hours and work from home, 7h 45min daily working time
• Sick leave compensation up to 80%, life insurance and third-pillar contributions, mental health support
• Learning programs, team events, extra personal and vacation days, referral bonuses and family-friendly perks
• Yearly performance bonus, cafeteria points, home office contribution and discounts