E‑commerce Director – Digital Channels

About the role

We are looking for an E‑commerce Director to define and deliver the long‑term digital commerce strategy across Central European markets. The role will lead the planning, execution and governance of online channels, ensuring safe, legal and customer‑focused operations while driving growth and innovation.

Key responsibilities

• Define and implement the long‑term Digital E‑commerce Channels (DCh) strategy, acquisition and engagement plans.
• Ensure online operations are safe, legal and protect the Tesco brand.
• Align DCh priorities with business goals and evolving customer needs.
• Translate market trends, customer behaviour and competitive insights into strategic actions.
• Deliver key DCh initiatives, performance targets and end‑to‑end execution through cross‑functional coordination.
• Identify capability gaps, evolve the operating model and prepare the organisation for growth.
• Lead the DCh planning cycle, investment logic and measurable outcomes.
• Own governance of digital initiatives and cross‑functional delivery streams.
• Champion data‑driven decision making and a test‑and‑learn mindset.
• Ensure consistency and scalability of digital solutions while adapting to local market needs.
• Coach, mentor and develop talent within the DCh function.
• Represent DCh at the CE leadership level and influence group‑wide digital strategy.
• Partner with Commercial and Customer teams to create a seamless end‑to‑end customer experience.

Required profile

• Minimum 5 years of experience operating online retail channels.
• Strong strategic thinking and ability to design and implement online retail operations.
• Proven people‑management experience.
• Excellent business English communication skills.
• Innovative mindset with solid business acumen.

Required skills

What we offer

• Clubcard loyalty programme with up to €1,200 annual savings.
• 15 % discount on in‑store and online shopping.
• Pension savings contribution up to €240 per year (after 1 year of service).
• Flexible benefits cafeteria and bonus system.
• Loyalty bonuses, special coupons for life events, sport card and referral bonus.
• 25 days paid vacation plus additional time‑off for important life events.
• Flexible work scheduling considering personal needs.
• 24/7 virtual GP healthcare support for you and your family.