Junior Service Delivery Manager (German-speaking)

About the role

Deutsche Telekom IT Solutions Slovakia, formerly T-Systems Slovakia, is looking for a Junior Service Delivery Manager fluent in German for its Košice office. The role covers order delivery, coordination of the order management process, financial performance and billing tasks within the Service Assurance area.

Key responsibilities

• Manage the Service Assurance pillar: meet contractual service requirements and monitor the quality of the service provided
• Act as functional lead for order managers and as the single point of contact between customers and operations
• Track and trace orders, propose and implement process improvements, and cooperate with SDMs, SCOPMs, OPMs and PMs
• Identify risks, delays and migration calls, and manage escalations and deployments
• Communicate with production to ensure delivery within SLAs, OLAs and KPIs
• Process customer proposals, create orders in the customer tool, validate requests and collect the documentation needed
• Coordinate incoming requests from Service Delivery Managers and application-operation units and support implementer teams in delivering orders on time and to quality standards

Required profile

• Secondary education
• Fluent German at upper-intermediate (B2) level; English is an advantage but not required
• Basic overview of Service Delivery Management and finance and billing
• Self-motivated, with good interpersonal and influencing skills, tact and diplomacy
• Experience in post-sales support is an advantage

Required skills

• Advanced general IT knowledge
• Advanced knowledge of the DTAG portfolio
• Intermediate MS Office
• Basic project management knowledge and analytical thinking

What we offer

• Base salary of at least 1,270 EUR gross, negotiable depending on seniority and experience, plus a variable part
• Over 25 benefits covering learning and development, health and sport, and family and work-life balance
• Work-life balance portfolio and remote work possible within Slovakia