Czech-speaking Customer Support Representative – Sofia

About the role

Join a fast‑growing multilingual support team in Sofia, delivering top‑quality service to Czech‑speaking customers. You will be the first point of contact, handling inquiries via phone, email and live chat while enjoying the vibrant lifestyle Bulgaria offers.

Key responsibilities

• Provide professional customer support to Czech‑speaking clients across phone, email and live‑chat channels.
• Investigate, resolve and log customer queries, complaints and service requests promptly.
• Maintain accurate records of all interactions in the company CRM system.
• Collaborate with internal departments to escalate and resolve complex issues.
• Stay up‑to‑date with product knowledge and support procedures.
• Meet and exceed KPIs related to satisfaction, response time and quality.
• Contribute to a positive, team‑oriented work environment.
• Participate in ongoing training and quality‑assurance reviews.

Required profile

• Native or fluent Czech (spoken and written).
• Valid EU passport.
• Good working knowledge of English for internal communication.
• Strong interpersonal and communication abilities.
• Proactive, solution‑oriented mindset and ability to work both independently and in a team.

Required skills

• Proficiency with standard computer applications.
• Ability to quickly learn new software tools, including CRM systems.

What we offer

• Competitive monthly salary reflecting your skills.
• Opportunity to work in Sofia, a dynamic European capital.
• Professional development and training within a multicultural environment.
• Supportive, collaborative team culture.