Process Associate – Italian

About the role

As a Process Associate you will work closely with colleagues abroad to administratively support the sales process, from contract creation to billing. Your work will directly impact the quality of KONE’s brand and help improve urban life worldwide.

Key responsibilities

• Create customer accounts and respond to internal requests.
• Administer and modify contracts using SAP.
• Manage master data and analyse potential errors in MS Excel.
• Support the billing/invoicing process to ensure end‑to‑end flow.
• Provide back‑reporting and conduct quality checks.

Required profile

• Strong customer‑service mindset with excellent communication skills (Italian C level, English B level).
• Attention to detail and meticulous document preparation.
• Proficiency with Microsoft 365 for data entry and document creation.
• Ability to quickly learn new tools and adapt to workflow changes.
• Collaborative attitude and willingness to work closely with teams and stakeholders.

Required skills

• SAP
• Microsoft 365
• MS Excel

What we offer

• International working environment with over 25 nationalities.
• Finnish working culture combining tradition and innovation.
• Job rotation opportunities for career growth.
• Language learning budget for courses.
• Regular soft and hard skills training.
• Annual performance bonus and extra vacation days.