Platform Service Owner (All Humans)

About the role

Erste Digital runs the enterprise Databricks Data & AI platform, covering workspace provisioning, data ingestion, data governance, GenAI use cases and platform operations. It receives requests through ServiceNow, Jira tickets, use-case owners, security and compliance assessments and internal engineering work. The Platform Service Owner brings order to this flow: owning the backlog, deciding priorities and making sure the engineering team works on the right things at the right time. This is not a hands-on engineering role.

Key responsibilities

• Own the platform backlog in Jira and decide priorities, balancing business value, urgency, compliance and team capacity.
• Triage incoming requests (workspace creation, data ingestion, access) and turn them into complete, well-structured Jira tickets.
• Lead sprint planning, refinement and reviews, and define clear acceptance criteria.
• Act as the main contact between the platform team and stakeholders, managing expectations and conflicting priorities.
• Keep Confluence documentation, intake processes and the roadmap up to date.
• Track delivery KPIs (lead time, backlog health, share of unplanned work) and continuously improve the request-to-delivery process.

Required profile

• 3+ years of experience as a Product Manager, Project Manager or Service Owner in an IT or platform environment.
• Strong hands-on experience with Jira and Confluence.
• Experience with agile methods (Scrum and/or Kanban).
• Excellent prioritization and decision-making skills, with the ability to handle many parallel requests.
• Very good communication skills with technical and business stakeholders.
• Structured, organized and detail-oriented, keeping tickets clean and complete.
• Nice to have: practical use of AI tools for automation, ServiceNow experience, understanding of the data and AI landscape (Databricks, Cloud, GenAI), and experience in banking or another regulated industry.

What we offer

• A competitive, performance-related salary, with the legal minimum of EUR 3,000 gross per month quoted for this full-time position.
• International community, interest groups and clubs, and a Health Care programme including medical examinations and a helpline.
• Work-life balance: sabbatical, paternity leave, contribution to marriage and childbirth, four extra days of holiday per year, contribution to the third pillar and a MultiSport card.
• An employee referral program for career opportunities in IT.