Workplace AI Feature Enablement & Adoption Specialist

About the role

Erste Digital, part of Erste Group, the largest banking group in Central and Eastern Europe, runs a Workplace AI team that operates and enables enterprise AI services for its employees, mainly on ChatGPT Enterprise, supported by Microsoft Copilot Agent Builder and SharePoint Agents. The specialist turns new AI capabilities into secure, compliant and valuable services for users.

Key responsibilities

• Move new Workplace AI features from assessment through testing, approval, communication and controlled rollout
• Understand new ChatGPT Enterprise capabilities and translate them into practical value for end users
• Coordinate the organizational processes needed to enable features in an enterprise environment
• Prepare and maintain feature documentation, service descriptions, decision documents and implementation plans
• Coordinate security, data-protection, compliance and risk assessments with the responsible expert teams
• Organize pilots, gather feedback and turn findings into improvements before broader rollout
• Prepare user communications, guidance, FAQs, enablement materials, workshops and training sessions
• Support adoption across Erste Group countries and help users find meaningful AI use cases
• Provide business-hours L2 support and coordinate L3 support for feature questions, requests and incidents
• Monitor platform developments, release notes and emerging AI capabilities and assess their relevance
• Work with the Product Owner, platform administrators, security and data-protection teams, Microsoft, OpenAI and local IT organizations
• Maintain the feature and adoption backlog and support prioritization based on user value, risk and implementation effort

Required profile

• At least three years of relevant experience in technology consulting, digital adoption, change management, product operations, project management or a comparable role
• Experience coordinating initiatives across technical, business, security and governance stakeholders
• Strong technical affinity and a genuine interest in AI and digital workplace services
• Ability to understand new technical capabilities quickly and explain them to non-technical audiences
• Experience preparing structured documentation, presentations, user guidance or training materials
• Understanding of security, data protection and governance in a regulated enterprise environment
• Fluent English and German

Required skills

• Experience with ChatGPT Enterprise, Microsoft 365 Copilot, Copilot Agent Builder or similar AI platforms is an advantage
• Familiarity with Microsoft 365, ServiceNow, Jira or comparable enterprise platforms is beneficial

What we offer

• A competitive, performance-related salary; the legal minimum for this full-time position is EUR 3,400 gross per month
• Medical examination, salary compensation during sick leave and a helpline
• Sabbatical, paternity leave, four extra days of holiday per year, contribution to the third pillar and a MultiSport card
• Interest groups and clubs, and an employee referral program