Observability AIOps Specialist

About the role

Erste Digital, the digital arm of Erste Group, is looking for an AIOps Specialist to join its Observability team. You will use GenAI, AI agents and intelligent automation to turn telemetry (logs, metrics, traces) into faster incident resolution, better operational decisions and higher engineering productivity, for example through an on-call assistant, automated alert triage and RAG over runbooks and post-mortems.

Key responsibilities

• Design, build and operate GenAI assistants, AI agents and automation workflows for observability and operations.
• Use telemetry data for AI-powered insights such as root cause analysis, log and trace summarization and anomaly detection.
• Build RAG and knowledge-management solutions on top of runbooks, incident history and documentation.
• Identify high-value AI use cases with engineering, operations, platform and compliance teams and turn them into working solutions.
• Define success metrics and measure the business impact of AI initiatives.
• Evaluate and integrate emerging AI frameworks and platforms.
• Promote responsible AI practices, governance and operational reliability, and contribute to the organization's AI strategy.

Required profile

• University degree or equivalent, plus 5 years of professional IT experience.
• Hands-on experience building GenAI/LLM and AI agent applications.
• Ability to explain complex AI topics to technical and non-technical stakeholders.
• Proficiency in English.
• Nice to have: experience with Prometheus, Loki, Tempo or Dynatrace; cloud experience (preferably AWS) plus Kubernetes, CI/CD and Infrastructure as Code; software engineering background and ability to read application code; understanding of SRE, DevOps or Platform Engineering practices; experience with data engineering for AI.

Required skills

• Strong Python and API integration skills.
• Working knowledge of observability concepts and tooling such as OpenTelemetry and the Grafana ecosystem.

What we offer

• A competitive, performance-related salary; the legal minimum for this full-time position is EUR 3,000 gross per month.
• International community, interest groups and clubs, and a health care package including medical examinations, a helpline and salary compensation during sick leave.
• Sabbatical, paternity leave, extra holiday, contributions to the third pillar and a MultiSport card.
• An employee referral program for career opportunities in IT.