NFR Expert for Operational Resilience

About the role

ING Hubs Slovakia, a servicing hub for ING Wholesale and Retail branches worldwide, is hiring a Non-Financial Risk Expert focused on Operational Resilience. Working in the 1st Line of Defense and based in Bratislava, you will support Bank Support Functions Netherlands in strengthening resilience and control across more than 30 departments, acting as a trusted advisor to senior management and business stakeholders. The role is full-time.

Key responsibilities

• Support the implementation of operational resilience requirements and control standards across departments, and help them develop, review and improve contingency and business continuity plans.
• Coordinate and support testing of contingency plans, including scenario preparation, documentation of outcomes and follow-up of gaps.
• Assess whether contingency arrangements are practical and robust enough for the criticality of the services, and help departments map critical services, dependencies and single points of failure.
• Perform or coordinate control testing, identify control weaknesses and work with control owners on remediation, while monitoring that risks and deficiencies are addressed within agreed timelines.
• Maintain a clear view of the operational resilience risk profile and escalate material risks and deviations promptly.
• Act as a sparring partner to departmental management and control owners, link the 1st and 2nd Lines of Defense, and present risk developments and recommendations at risk committees and governance forums.
• Identify opportunities to simplify and standardize resilience activities, develop guidance and templates, and promote a proactive risk culture.

Required profile

• At least 3 years of relevant experience in non-financial risk, operational resilience, business continuity, internal controls, compliance, audit or a related area; experience with operational resilience is strongly preferred.
• Working knowledge of risk assessments, control implementation, control testing and remediation follow-up.
• Ability to understand complex service chains, dependencies and concentration risks, and to translate policies and control requirements into practical actions.
• Fluent written and spoken English.

Required skills

• Strong analytical and problem-solving skills and sound risk judgement.
• Confidence presenting management information to senior stakeholders and risk committees.
• Communication, facilitation, negotiation and influencing skills, with the ability to challenge constructively.

What we offer

• Gross wage from 3,553 EUR per month, with final conditions discussed at the interview.
• Flexible working hours and work from home, with a daily working time of 7 hours 45 minutes.
• Benefits such as gym and game room access, sick leave compensation of up to 80% of salary, life insurance and 3rd pillar contributions, and extra personal and vacation days.
• Internal and external learning programs, yearly performance bonus, cafeteria points and discounts.