Credit & Collections Specialist (Italian Language)

About the role

The Credit & Collections Specialist will manage the collection of outstanding accounts, aiming to maximise cash inflow, keep days sales outstanding low and minimise bad debt. The role involves direct interaction with customers, sales teams and internal departments to resolve payment issues.

Key responsibilities

• Identify, investigate and recommend actions for overdue accounts.
• Conduct collection activities via phone and email.
• Coordinate with Sales to resolve accounts past the invoicing grace period.
• Negotiate realistic payment arrangements with customers.
• Reconcile major customer accounts regularly.
• Escalate issues to the deductions department and third‑party collection agencies.
• Process and send customer statements, invoices and royalty orders.
• Approve sales orders according to company guidelines.
• Maintain the full accounts receivable ledger, including monthly closing, accruals and balance‑sheet reconciliation.
• Provide data for cash‑flow forecasts and respond to billing queries.

Required profile

• Minimum 2 years of experience in credit, collections or accounts receivable, preferably in a mid‑to‑large consumer goods or retail company.
• Relevant education preferred.
• Strong analytical, accounting and problem‑solving abilities.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with Microsoft Office, especially advanced Excel.
• Experience using SAP or a similar enterprise reporting system.