Business Support Team Lead

About the role

AbbVie is looking for a Business Support Team Lead to help shape how business support works across its Czech Republic and Slovakia affiliate. The role brings activities currently managed across different business units together into one centralized, service-oriented team, builds and develops the team, sets clear processes and standards, and supports a consistent, compliant, high-quality experience for colleagues.

Key responsibilities

• Establish and lead the centralized Business Support operating model, with clear roles, accountability, service standards and workload allocation.
• Develop the team and foster a culture of responsiveness, quality, collaboration, compliance and continuous improvement.
• Design and implement end-to-end processes, SOPs, workflows and governance, and review existing ways of working to improve consistency, simplicity and control.
• Identify opportunities to standardize, simplify, automate and digitalize processes, guided by business needs and stakeholder feedback.
• Oversee compliant administrative support for meetings, events, sponsorships, speaker engagements, purchasing and other business activities.
• Partner with Compliance, Finance, Procurement and other functions to maintain strong governance and audit readiness.
• Coordinate facility and office management, external vendors and local implementation of Environment, Health & Safety requirements.
• Work with regional and global functions on local security, business continuity and emergency preparedness.
• Oversee support for internal and external meetings and leadership forums, including logistics, vendor coordination, purchasing and invoicing.

Required profile

• Experience leading business support, shared services, operations or another process-driven service function.
• Demonstrated people leadership experience, including building and developing teams through change.
• Proven ability to design and implement processes and operating models, including SOPs, workflows, governance and service standards.
• Strong stakeholder-management skills and the ability to work across functions and countries.
• Fluent English and Czech and/or Slovak.

Required skills

• End-to-end process mindset and continuous improvement; optimization, standardization, automation or shared-service transformation experience is highly desirable.
• Compliance processes and controls and governance.
• Facility management, EHS, security or vendor management experience is an advantage.