Business Analyst – Records Management

About the role

Swiss Re is looking for a Business Analyst in its central Records Management team in Bratislava. The role helps turn business needs into practical solutions that improve how records are managed across the company, working with business stakeholders, Records Management experts and technology teams to understand current practices, identify pain points and support better processes, tools and ways of working.

Key responsibilities

• Work with stakeholders and technology teams to understand current records management practices, challenges and improvement opportunities
• Analyse business needs and user requirements and translate them into functional and non-functional requirements for process, technology and implementation teams
• Support the design and documentation of improved records management processes, roles and responsibilities
• Identify gaps, risks and pain points in how records are created, used, stored, retained and disposed of
• Prepare documentation, requirements, process maps and meeting outputs to support decision-making and delivery
• Contribute to change management and adoption of new records management practices
• Gather stakeholder feedback and align requirements with Legal, Compliance, Risk, IT and Operations
• Track actions, dependencies and follow-ups on Records Management transformation
• Contribute to improving Records Management governance, standards, controls and tools

Required profile

• Structured, customer-oriented Business Analyst with experience in business analysis, process improvement, change management or a related field, ideally in a regulated financial services environment
• Comfortable bridging business and technology, able to turn complex information into clear requirements and decisions
• Strong analytical skills and clear communication skills
• Organised and proactive, able to manage several topics and follow up on actions

Nice to have

• Experience with records management, information governance, document management or related control environments
• Exposure to technology-enabled transformation, process automation or new tools
• Experience preparing requirements, process maps, user stories or project documentation
• Understanding of regulatory, compliance, risk or audit expectations in financial services
• Certifications in business analysis, change management, project management, records management or information governance

The base salary for Slovakia is EUR 2,100 to EUR 3,400 per month for a full-time role, plus a performance-based variable component and global and location-specific benefits.