OCM & Digital Adoption Consultant

About the role

Join Syntax as an OCM & Digital Adoption Consultant to support SAP S/4HANA transformation programs. Working under the OCM & Digital Adoption Lead, you will design and deliver change management plans, create training and communication content, and configure digital adoption tools to ensure smooth user adoption.

Key responsibilities

• Execute change management activities aligned with SAP Activate phases.
• Prepare and maintain Change Impact Analyses, gathering inputs from functional workstreams.
• Develop stakeholder maps and engagement trackers.
• Build and configure in‑app guidance using WalkMe, including walkthroughs, smart tips, onboarding flows, and task lists.
• Troubleshoot DAP errors, identify root causes, and implement corrective actions.
• Maintain adoption dashboards with metrics on user engagement and process completion.
• Collaborate with SAP functional consultants, BPOs, and SMEs to validate guidance accuracy.

Required profile

• Strong understanding of organizational change management principles.
• Experience working on SAP S/4HANA or similar ERP transformation projects.
• Ability to work hands‑on across multiple workstreams and meet tight deadlines.
• Excellent analytical and problem‑solving skills.

Required skills

• SAP S/4HANA
• WalkMe (Digital Adoption Platform)
• Synthesia
• Digital Adoption Platform (DAP) tools
• SAP Activate methodology