Onboarding Analyst - Integrated Procurement

About the role

Cat Digital, the digital and technology arm of Caterpillar Inc., is looking for an Onboarding Analyst for Integrated Procurement (IP) in Kosice, Slovakia. You will support the onboarding and deployment of new customer connections to the Integrated Procurement platform, Caterpillar's largest eCommerce integration solution, which lets customers connect their procurement systems directly with Caterpillar dealers to buy parts and services. The role works with Slovakia-based engineering leadership and Cat Digital leadership in the US, supporting customers and dealers mainly across the EAMEA region.

Key responsibilities

• Onboard new customers and configure and validate customer and dealer connections using established onboarding processes and tools
• Take part in project kick-off meetings and onboarding readiness reviews, and guide customers and dealers through implementation and deployment
• Analyze integration requirements and onboarding documentation, troubleshoot connection and configuration issues with Product and Engineering teams, and support testing
• Use XML-based configuration and validation tools, and communicate progress, risks, issues and dependencies to stakeholders
• Improve onboarding processes, share best practices, support strategic initiatives and help with customer training and knowledge transfer

Required profile

• Technical background with knowledge of software product aspects, troubleshooting and customer support policies and procedures
• Fluent spoken and written English; French is a plus
• Preferred: experience with eCommerce, procurement, purchasing, ERP or digital commerce platforms, and with customers during implementation projects
• Preferred: exposure to project management methodologies, global teams and stakeholder work across regions

Required skills

• Basic knowledge of AWS Cloud services, including Amazon CloudWatch for monitoring, logging and performance analysis
• Experience with XML, APIs, integrations or data exchange technologies
• Preferred: troubleshooting XML-based transactions, B2B connectivity solutions and dealer/customer support

What we offer

• Gross pay from 2,748 to 3,300 euros per month
• Annual performance-related cash incentive, pension plan and life insurance
• Five extra vacation days, volunteering day and multisport card