Non-Financial Risk Expert – Operational Resilience

About the role

ING Hubs Slovakia, a servicing hub for ING Wholesale and Retail branches worldwide, is hiring a Non-Financial Risk Expert focused on Operational Resilience. Working in the 1st Line of Defense and supporting Bank Support Functions Netherlands, you will help more than 30 departments turn resilience requirements into practical solutions, strengthen contingency arrangements and keep risks within the agreed risk appetite. This is a full-time position based in Bratislava.

Key responsibilities

• Support the implementation of operational resilience requirements and control standards across departments, and review and improve contingency and business continuity plans.
• Coordinate and support testing of contingency plans, including scenario preparation, outcome documentation and follow-up of gaps.
• Assess whether contingency arrangements are practical and robust, and help departments map critical services, dependencies and single points of failure.
• Perform or coordinate control testing, identify control weaknesses and work with control owners on remediation; monitor that risks and deficiencies are addressed within agreed timelines.
• Maintain a clear view of the operational resilience risk profile and escalate material risks and deviations promptly.
• Act as a trusted advisor to departmental management and control owners, link the 1st and 2nd Lines of Defense, and present risk developments and recommendations at risk committees and governance forums.
• Identify opportunities to simplify and standardize resilience activities, develop guidance and templates, and promote a proactive risk culture.

Required profile

• At least 3 years of relevant experience in non-financial risk, operational resilience, business continuity, internal controls, compliance, audit or a related area; experience with operational resilience strongly preferred.
• Ability to understand complex service chains, dependencies and concentration risks.
• Strong analytical, problem-solving and communication skills, with the confidence to challenge constructively, including with senior management.
• Fluent written and spoken English.

Required skills

• Working knowledge of risk assessments, control implementation, control testing and remediation follow-up.
• Ability to translate policies and control requirements into practical business actions.
• Confidence in preparing and presenting management information to senior stakeholders and risk committees.

What we offer

• Gross wage from 3,553 EUR per month, with final conditions discussed at the interview.
• Flexible working hours and work from home, with a daily working time of 7 hours 45 minutes.
• Benefits such as gym and game room access, sick leave compensation of up to 80% of salary, life insurance and mental health support.
• Learning programs, team events, extra personal and vacation days, referral bonuses and a yearly performance bonus.