Mobility Account Manager

About the role

We are looking for a dynamic Mobility Account Manager to oversee existing customer relationships for our mobility services portfolio. The role involves managing contract renewals, upgrades, and identifying revenue growth opportunities while ensuring high customer satisfaction.

Key responsibilities

• Serve as the primary point of contact for assigned customers via phone, email, and online platforms.
• Proactively conduct outreach for contract renewals, prolongations, and service upgrades.
• Maintain and grow accounts by analyzing customer needs and recommending suitable mobility solutions.
• Support the quote‑to‑cash process from initial request through order completion and billing.
• Identify upselling and cross‑selling opportunities and track them using sales tools.
• Collaborate with internal teams and external vendors to coordinate service delivery.
• Stay informed about current mobility services, campaigns, and market trends.

Required profile

• Customer‑oriented with strong communication skills.
• Commercially driven and able to develop engagement strategies.
• Detail‑oriented with the ability to understand and address customer needs.
• Proactive and able to work independently in a hybrid environment.

Required skills