Technical Support Engineer Tier 1 (Europe)

About the role

We are looking for a Technical Support Engineer Tier I to deliver exceptional support and customer service to Action1 clients.

Key responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post‑troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work closely with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer‑reported issues and escalate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Required profile

• Strong expertise in Microsoft Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiarity with PowerShell scripting and ability to understand basic scripts.
• Proficiency in macOS and/or Linux platforms.
• Knowledge of software deployment and configuration using install switches.
• Skill in reading, writing, modifying, and backing up the Windows registry.
• Previous experience in technical support or customer service roles.
• Excellent problem‑solving and communication skills, working effectively with customers and internal teams.
• Advanced English proficiency (C1‑C2 level).

Required skills

• Microsoft Windows operating system
• PowerShell scripting
• macOS
• Linux
• Software deployment (install switches)
• Windows registry manipulation
• Patch installation troubleshooting

What we offer

• Engaging challenges and opportunities to solve real‑world problems.
• Continuous professional growth and learning with cutting‑edge technologies.
• Stable income, flexible working hours, and opportunities for advancement.
• Supportive and collaborative team of skilled professionals.
• Remote‑first culture offering flexibility and work‑life balance.