Solution Delivery Manager

About the role

As a Solution Delivery Manager you will bridge cutting‑edge biometric technology with real‑world deployments, helping partners and customers implement identity solutions for elections, passport issuance, border control and more. You will translate complex technical capabilities into practical, client‑focused solutions.

Key responsibilities

• Rapidly acquire deep knowledge of our biometric SDKs, ABIS architecture and integration methods through intensive training.
• Shadow live customer sessions to understand implementation challenges and contribute to technical material improvements.
• Own client projects as the primary technical point of contact, troubleshoot integrations, optimise performance and develop data‑migration scripts.
• Deliver training sessions and create comprehensive documentation such as Factory Acceptance Tests, quality analyses and deduplication reports.
• Collaborate with R&D, product and professional services teams to ensure seamless hand‑over and continuous improvement of internal tools.
• Lead multiple end‑to‑end implementations, act as a trusted advisor and feed customer insights into product road‑maps.

Required profile

• Self‑reliant generalist with a proactive, can‑do attitude.
• Strong analytical mindset and ability to communicate complex technical concepts clearly in English.
• University degree in technology, economics or business.
• Willingness to travel on short notice and work independently.

Required skills

• Biometric SDK integration
• ABIS architecture knowledge
• Data migration and scripting
• Technical documentation creation