Lifecycle Account Manager (Maternity Leave Cover)

About the role

AT&T is looking for a Lifecycle Account Manager in Bratislava to cover a maternity leave. The role strengthens and grows existing customer relationships by managing renewals, customer health, retention risks, service changes and standard expansion opportunities, leading the post-sale customer experience and coordinating cross-functional teams. Working hours are 2:00-10:30 p.m. or 3:00-11:30 p.m., aligned with U.S. business hours, and the position is fixed-term and full time.

Key responsibilities

• Act as primary customer point of contact for operational and commercial matters
• Lead renewal planning and execution, including risk assessment, stakeholder coordination, proposals and contract completion
• Monitor customer health and satisfaction
• Identify and execute standard upsell and cross-sell opportunities
• Manage escalations and coordinate support functions
• Coordinate service moves, additions, changes and disconnections
• Influence stakeholders and drive results without direct authority
• Coordinate Pricing, Contracting, Billing, Service Delivery, GSE, Design and Order Management teams
• Maintain accurate renewal, customer-health, pipeline, risk and account data in company systems
• Refer complex or strategically significant opportunities to the Lead Account Manager

Required profile

• Experience in account management, customer success, renewals, client services or relationship management
• Ability to manage customer relationships, renewals and retention risks
• Strong communication, organisation, problem-solving and stakeholder-management skills
• Ability to lead virtual, cross-functional teams

Required skills

• Familiarity with proposals, service orders, contract changes and customer-management systems

What we offer

• Fixed-term, full-time contract
• Salary range for Slovakia starting from 3,283 EUR gross per month, depending on experience, expertise, skills and education
• Annual company performance bonus
• Wellness and leisure time contribution, sickness compensation plan, premium medical services, family-friendly benefits, meal contribution and extra vacation days