Customer Service, Commercial & Administration Specialist

About the role

CSL is seeking a proactive and detail‑oriented specialist to support its Slovakia affiliate. You will work across customer service, commercial operations, compliance, event coordination and office administration to keep daily business running smoothly.

Key responsibilities

• Manage the Slovak customer service agenda.
• Support commercial operations through data analysis using IQVIA, Sprinx and internal systems.
• Prepare reports, presentations and business materials.
• Coordinate customer and contract administration, including documentation and archiving.
• Assist in planning and executing external and internal events.
• Handle compliance‑related reporting such as NCZI and Transfer of Value (ToV).
• Provide administrative support to the Slovakia leadership team.
• Organise affiliate meetings, agendas and operational activities.
• Oversee office administration, communications, suppliers, facilities and corporate card processes.
• Support SOP coordination, HR administration and other business operations.
• Offer backup support for operational and administrative processes as needed.

Required profile

• High school diploma (university degree preferred).
• Experience in office administration, customer service, business support, event management or data analysis.
• Experience in an international commercial environment is a plus.
• Fluent English and native‑level Slovak.
• Advanced Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH) and strong Microsoft Office knowledge (Outlook, Teams, PowerPoint).
• Excellent organisational, planning and multitasking abilities.
• Strong analytical and problem‑solving capabilities.
• High attention to detail, discretion and professionalism.

Required skills

• Excel (advanced functions and data analysis).
• Microsoft Outlook.
• Microsoft Teams.
• Microsoft PowerPoint.
• IQVIA.
• Sprinx.

What we offer

• A varied role with exposure to commercial operations, compliance and business support.
• Collaboration with local, regional and international colleagues.
• Supportive and collaborative team environment.
• Professional development within a global biotechnology organization.
• Competitive compensation and benefits package.