Concierge Expert – Luxury Lifestyle Services

About the role

We are looking for a Concierge Expert to join our elite lifestyle team. You will be the trusted point of contact for discerning clients, turning ambitious requests into unforgettable experiences with creativity, precision, and discretion.

Key responsibilities

• Handle luxury lifestyle requests such as fine dining, bespoke travel, exclusive event access, personal shopping, and gifting.
• Manage client communications via phone, email, and messaging, often coordinating with Insignia’s PAs and Operations.
• Own requests from research and planning through execution and follow‑up.
• Source premium products and services globally using a variety of tools, platforms, and industry connections.
• Build and negotiate relationships with international vendors and luxury service providers.
• Maintain accurate client records and keep internal systems and reporting up to date.
• Stay informed of trends in luxury, hospitality, travel, and lifestyle to make proactive recommendations.
• Deliver white‑glove service consistently, exceeding client expectations.

Required profile

• Proven experience in concierge, luxury hospitality, lifestyle management, or a similar high‑end service role.
• Confident, composed, and solutions‑oriented, especially under pressure.
• Collaborative mindset with the ability to work cross‑functionally, particularly with PAs and the Lifestyle team.
• Strong organisational, negotiation, and multitasking abilities.
• Excellent written and spoken English; additional languages such as Slovak or Russian are a plus.
• Willingness to work flexible hours, including evenings, weekends, and occasional remote travel.

Required skills

• Microsoft Dynamics 365 (CRM)
• Trello
• Canva
• Adobe Creative Suite
• Microsoft Word
• Microsoft PowerPoint