Business Insight Analyst - CX Analytics (Contract)

About the role

Foundever is a global customer experience (CX) company with 150,000 associates supporting more than 800 brands. As part of its CX Analytics team, you will help global clients turn customer and operational data into clear, actionable insights. You will work with clients and delivery teams to understand business needs, identify opportunities and communicate findings that support better decisions.

Key responsibilities

• Analyze data to identify patterns, changes and emerging trends.
• Prepare insight summaries, visualizations and recommendations for internal and client stakeholders.
• Work with clients to understand their business needs, challenges and project goals.
• Identify improvement opportunities and make data-informed recommendations to senior management.
• Explain the financial and operational impact of proposed changes, including relevant risks.
• Clarify project scope and coordinate with delivery teams to support implementation.

Required profile

• Bachelor's degree in a relevant field, or equivalent experience.
• At least one year of experience in customer experience, analytics, process improvement or a related area.
• At least one year of experience communicating and presenting data insights to stakeholders.
• Fluency in English, written and spoken.
• Preferred: experience with speech or text analytics platforms such as CallMiner, NICE or Verint; additional languages are a plus.

Required skills

• Strong analytical skills and ability to interpret data.
• Excellent presentation and communication skills.
• Advanced Excel, including charts and formulas, and PowerPoint.
• Preferred: Power BI or SQL.

What we offer

• A competitive compensation package.
• The chance to work with international teams and global clients.
• Professional development in a dynamic, innovative environment.
• Private health insurance.
• Remote work.