ServiceNow IRM / GRC / BCM Specialist

About the role

Erste Digital, part of Erste Group, is looking for a ServiceNow specialist to help implement risk and business continuity processes across the group. The role suits someone with a solid ServiceNow foundation who wants to develop expertise in Integrated Risk Management (IRM/GRC) and Business Continuity Management (BCM); prior risk-management experience is not required.

Key responsibilities

• Translate business requirements and user stories for IRM/GRC and BCM into effective ServiceNow implementations.
• Configure and develop solutions on the ServiceNow platform with experienced platform and risk-management colleagues.
• Work with product owners, business analysts and subject-matter experts to clarify requirements and find pragmatic solutions.
• Support testing, troubleshooting and continuous improvement of risk and business continuity processes.
• Contribute to the quality, maintainability and long-term development of a platform used by more than 20,000 users.
• Join an agile team where knowledge sharing and collaboration are part of everyday work.

Required profile

• Several years of practical experience with the ServiceNow platform.
• Good understanding of ServiceNow concepts, configuration and platform capabilities.
• Experience implementing requirements or user stories in ServiceNow.
• Interest in developing expertise in IRM, GRC, BCM and risk processes; previous experience in these areas is an advantage.
• Experience in regulated industries such as banking, insurance or the public sector is a strong advantage.
• Analytical mindset, ability to collaborate with technical colleagues and business stakeholders, and a structured, independent way of working.
• Good English communication skills in an international environment.

Required skills

• ServiceNow platform (configuration and implementation)
• ServiceNow CSA certification or other certifications are highly valued

What we offer

• A competitive, performance-related salary; the legal minimum for this full-time position is EUR 3,000 gross per month.
• International community, interest groups and clubs.
• Medical examination, helpline and salary compensation during sick leave.
• Sabbatical, paternity leave, extra holiday, contribution to the third pillar and a MultiSport card.
• Employee referral program for IT careers.