ServiceNow Solution Architect

About the role

Join PwC’s Advanced Technology Solutions team as a ServiceNow Solution Architect, shaping enterprise‑scale service management solutions for global clients and internal platforms. You will act as the architecture authority, ensuring solutions are scalable, secure, and aligned with long‑term business goals.

Key responsibilities

• Own end‑to‑end ServiceNow solution architecture from discovery through deployment and operational transition.
• Translate business and technical requirements into architecture blueprints, data models, integration designs and decision records.
• Define and govern platform principles, reusable patterns, security controls and technical guardrails.
• Lead architecture workshops, design reviews and mentor delivery teams and partners.
• Address non‑functional requirements such as performance, scalability, availability, security, compliance and disaster recovery.

Required profile

• Extensive experience designing and delivering complex, enterprise‑scale ServiceNow solutions.
• Strong knowledge of ServiceNow platform architecture, configuration limits, data and security models, and integration patterns.
• Proven ability to create and defend architecture blueprints, governance standards and long‑term roadmaps.
• Excellent communication, facilitation and stakeholder‑management skills.
• Fluent written and spoken English.

Required skills

• ServiceNow platform (including IntegrationHub, MID Server)
• CMDB and CSDM data modelling
• API integration and security controls
• ITIL practices
• Agile delivery methodology

What we offer

• Starting salary of 4000 EUR per month, with performance bonuses and regular salary reviews.
• Hybrid working policy, flexible hours and extra days off during Christmas.
• Meal contributions, cafeteria benefits, Multisport card and medical centre membership.
• Tailored training programs, career development plans and international assignment opportunities.
• Team‑building activities, employee referral program and various partner discounts.