ServiceNow IRM / GRC / BCM Specialist

About the role

Join Erste Digital's ServiceNow team to implement risk and business continuity processes across the Erste Group. You will work on a strategic enterprise platform used by over 20,000 users and develop expertise in Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC) and Business Continuity Management (BCM).

Key responsibilities

• Understand business requirements and user stories for IRM/GRC and BCM and translate them into effective ServiceNow solutions.
• Configure and develop ServiceNow applications in collaboration with platform and risk‑management colleagues.
• Work with product owners, business analysts and subject‑matter experts to clarify requirements and deliver pragmatic solutions.
• Support testing, troubleshooting and continuous improvement of implemented risk and business continuity processes.

Required profile

• Several years of practical experience with the ServiceNow platform.
• Good understanding of ServiceNow concepts, configuration and platform capabilities.
• Analytical mindset with interest in business processes behind technical requirements.
• Ability to work collaboratively with technical colleagues and business stakeholders.
• Good English communication skills in an international environment.

Required skills

• ServiceNow
• ServiceNow CSA or other ServiceNow certifications (highly valued)

What we offer

• Competitive performance‑related salary (minimum €3000 gross per month).
• Health care benefits including medical examinations and a helpline.
• Work‑life balance perks such as sabbatical, paternity leave, extra holidays, 3rd pillar contribution and MultiSport card.
• Employee Referral Program with rewards for successful referrals.