ServiceNow Developer

About the role

Freshfields is looking for a motivated and detail-oriented ServiceNow Developer to join its growing technology team in Bratislava. You will enhance and support the ServiceNow platform, working closely with senior engineers and stakeholders to design, configure and implement solutions across ITSM, HR, ITOM and more, while contributing to integrations, platform improvements and documentation.

Key responsibilities

• Collaborate with engineers, product owners and analysts to deliver high-quality ServiceNow solutions.
• Support the development and enhancement of modules such as ITSM, Service Catalogue, HR and App Engine.
• Assist with platform integrations (for example Microsoft Teams) and lifecycle management.
• Troubleshoot and resolve technical issues, contributing to incident resolution.
• Maintain clear documentation and support user training.
• Contribute to the ServiceNow roadmap and continuous improvement initiatives.

Required profile

• Experience working with the ServiceNow platform.
• Understanding of the ITSM lifecycle, the ITIL framework and platform integrations.
• Strong communication and stakeholder engagement skills.
• A proactive, service-oriented mindset with attention to detail.
• ServiceNow CSA certification is a plus.

Required skills

• Familiarity with software development practices and tools such as Azure DevOps.
• Knowledge of ITSM and ITIL.

The starting monthly gross salary is stated as €3,300 (negotiable); the text also gives a range of €3,000 for Slovakia only. The company describes itself as a close-knit team of around 100 people and is an equal opportunities employer.