Senior Business Consultant (Spanish or Italian)

About the role

Bloomreach, which builds an agentic personalization platform for e-commerce brands, is hiring a Senior Business Consultant for its Professional Services team. You will help e-commerce businesses improve their performance by deploying the Engagement Platform, supporting clients during implementation and acting as an advisor on e-commerce, analytics, data management, digital marketing, marketing automation and email and mobile technologies. The role is based in the Czechia or Slovakia region, with flexibility to work from anywhere in the region or to meet in the Bratislava, Brno or Prague offices.

Key responsibilities

• Deliver value to clients by deploying the Engagement Platform and supporting them during implementation, including gathering requirements, preparing data structures, managing data migration and deploying automated programs.
• Act as a subject matter expert on the Bloomreach Engagement platform and advise clients on e-commerce, analytics, data management, digital marketing, marketing automation and email and mobile technologies.
• Build strong client relationships, improve KPIs and ROI, and work with Customer Success Managers to define business strategies and roadmaps.
• Guide clients in improving their sites, shops or apps: audit web pages and online shops, design, manage and evaluate AB tests, and propose changes that raise conversion rates.
• Teach clients how to use the CDP platform, suggest product improvements, prepare reports and oversee implementation of client applications, websites or online shops.
• Communicate regularly with clients online and on site, and use AI tools to increase efficiency.

Required profile

• 2+ years of experience in B2B and/or B2C, at a vendor, agency, in-house e-commerce or another client-facing role; earlier-career candidates are considered if the mindset is right.
• Curiosity, a growth mindset and the ability to quickly understand a customer's problem.
• Independence, self-organization and the ability to handle ambiguous situations.
• Spanish or Italian, in addition to English, is preferred.

Required skills

• Preferred: working knowledge of a marketing technology or customer engagement platform such as Bloomreach Engagement, Salesforce Marketing Cloud, Klaviyo, Adobe, Braze, Emarsys or similar.
• Advantageous: background in performance marketing or as a CRM manager, and experience with online analytics, marketing automation, personalization and campaigns.
• Advantageous: hands-on experience with LLMs, AI agents or MCPs.

What we offer

• Base salary range of EUR 33,000 to 42,000, with stock units or options and a performance bonus.
• Flexible working hours and virtual-first work, with the option to work from anywhere in the region or meet in Bratislava, Brno or Prague.
• Personal development workshops, a $1,500 annual professional education budget and a Leader Development Program.
• Employee assistance program, Calm subscription, DisConnect days, sports and yoga opportunities, and extended parental leave up to 26 weeks.