Senior Business Analyst – Insurance Policy Administration

About the role

Zurich is looking for a Senior Business Analyst to support the design, development and implementation of operational and policy administration processes across its insurance value chain. The role sits at the intersection of business and technology, working with international teams on scalable solutions. It is planned as a 1-year assignment and is based in Bratislava on a full-time, hybrid schedule.

Key responsibilities

• Gather, analyse and document business and operational requirements with stakeholders across business and technology
• Support the design and optimisation of policy administration and servicing processes
• Translate business requirements into functional specifications for development teams
• Work with technology teams so that requirements match delivered solutions
• Support UAT, validate delivered functionality and ensure operational readiness
• Help operational teams document processes, procedures and workflows
• Contribute to change management, including implementation planning and support
• Identify process improvements and support their implementation

Required profile

• University degree in Business Administration, Finance, Information Technology or a related field
• Experience in business analysis within insurance or financial services
• Experience working with both business stakeholders and IT teams
• Fluency in English; ability to work in an international environment

Required skills

• Requirement gathering, documentation and stakeholder engagement
• Understanding of policy administration systems and operational workflows
• Analytical thinking and problem solving
• Ability to turn business needs into structured functional requirements

What we offer

• Starting base salary of 2,930 EUR
• Working time benefits: personal days, concentrated work week, extra vacation, sabbatical leave, workation
• Home office and occasional extra days off
• Life insurance, salary-loss compensation during sick leave, 3rd pension pillar contribution, meal contribution, years-of-service and wedding bonuses
• Electronic cafeteria, maternity leave benefits and office massages
• Professional certifications, online education portals and an extensive onboarding programme