Product Education Manager (AI-Enabled)

About the role

CloudTalk is an AI-powered business phone system and AI Voice Agent platform for sales and support teams, with 200 employees and customers in 160+ countries. It is creating a new Product Marketing role to own how customers and its own teams are taught how CloudTalk works. The goal is to build systems that keep documentation, guides and in-app help in step with more than 100 releases per quarter, using AI and automation. The role is fully remote in the EU or from the Bratislava, Prague or Barcelona offices, with a starting salary from €3k gross per month depending on experience and location.

Key responsibilities

• Build systems that keep documentation, tours and screenshots current within a week of each release, with a weekly review and a person checking every change
• Run how-to launches for product changes, from docs and in-app guidance to technical how-to for teams
• Use data on searches, questions and friction points to improve content and reduce "how do I" tickets
• Present to customers and teams in webinars, sessions and how-tos, and keep interactive demos and content current
• Report in-app guidance performance against activation and adoption goals

Required profile

• Has owned product content in a SaaS company (docs, onboarding, product education or enablement)
• Can see what a product change means for customers and teams, and write clearly and simply
• Has built workflows and automation with AI, not just used it to draft content
• Decides from data what people search, ask and get stuck on

Required skills

• Comfortable with Claude, GitHub and Markdown, or keen to learn quickly
• Nice to have: experience with Mintlify, Appcues or Storylane, background in telephony, contact center or sales software, additional languages

What we offer

• Unlimited PTO and flexible hours, with four European hubs and the option to work fully remotely
• Recurring 1-on-1 coaching sessions, a transparent job-leveling framework and equity earned over time
• Fitness allowance, two offsites a year, referral bonus of up to €5,000 and annual swag