Document Management Associate – Italian Language (Bratislava)

About the role

The Document Management Associate will support KONE's branch in Italy while being part of the Sell to Cash team based in Bratislava. The role focuses on handling documentation, customer portals and communication with internal and external stakeholders.

Key responsibilities

• Receive, evaluate and log internal and external customer requests, set priorities and deadlines.
• Manage safety and administrative documentation for routine maintenance contracts, minor repairs and site access, including collection, drafting, verification and transmission.
• Maintain customer portals by uploading, monitoring and updating documents.
• Liaise with clients and KONE local branches via phone and email.

Required profile

• Enthusiasm for continuous improvement and idea sharing.
• Strong customer‑service mindset with excellent interpersonal skills.
• Attention to detail and affinity for working with data.
• Collaborative and adaptable in a fast‑paced international environment.
• English (B2) and Italian (C2) language proficiency.

Required skills

• Microsoft Excel
• Microsoft Office (general)

What we offer

• Diverse and inclusive work environment.
• Collaborative, creative and supportive culture.
• Opportunities for learning and growth, including language‑course contributions.
• Yearly performance bonus and extra vacation days.
• Team events and multisport card.
• Hybrid way of work.
• Salary starting from 1,550 EUR per month.