Document Management Associate (Italian) – Bratislava

About the role

KONE Business Services is looking for a Document Management Associate to support its Italian branch from the Bratislava office. The role involves handling documentation related to maintenance contracts, safety, and customer portals while ensuring high‑quality service.

Key responsibilities

• Receive, evaluate and log internal and external customer requests, set priorities and deadlines.
• Manage safety and administrative documents for routine maintenance, minor repairs and site access, including collection, drafting, verification and transmission.
• Maintain customer portals by uploading, monitoring and updating documents.
• Communicate with clients and KONE local branches via phone and email.

Required profile

• Strong customer‑service mindset with excellent interpersonal and communication skills.
• Attention to detail, data‑oriented and able to work autonomously in a fast‑paced international environment.
• Enthusiasm for continuous improvement and willingness to learn.
• Fluent in English (B2) and Italian (C2).

Required skills

• Microsoft Excel
• Microsoft Office suite

What we offer

• Hybrid work model
• Salary starting from 1,550 EUR per month (final offer based on experience)
• Performance bonus, extra vacation days and multisport card
• Language‑course contributions and career development opportunities