Customer Success Advisor

About the role

team.blue is an ecosystem of more than 60 brands serving 3.3 million small and medium business customers across 22 European countries, offering hosting, domain, email, e-commerce and server solutions alongside SaaS products such as compliance, marketing and collaboration tools. The Customer Success Advisor (CSA) is a key role within Websupport, acting as the first point of contact for customers and helping them get the most value from the products and services.

Key responsibilities

• Facilitate business discussions and recommend solutions across a wide range of customer needs via email, chat and phone.
• Build trusted relationships by understanding customers' goals, challenges and opportunities.
• Guide customers through inquiries and requests, escalate complex issues when needed, and advocate for customers by feeding back their views.
• Deliver a world-class customer experience in every interaction and give expert product recommendations.
• Take part in training and development, support the onboarding of new colleagues and collaborate with internal teams.
• Contribute to process improvement and broader team objectives when required.

Required profile

• Customer-centric mindset and excellent communication and interpersonal skills.
• Strong active listening, problem-solving and solution-oriented approach.
• Comfortable handling multiple priorities in a fast-paced environment; collaborative, proactive and adaptable.
• Solid understanding of how digital products support small businesses and a strong interest in technology and the IT industry.
• Previous experience in customer service, customer success, sales, account management or a similar customer-facing role is an advantage.
• Eligibility to work in the country of application; relocation packages and visa sponsorship are not supported.