Customer Service Representative – Order Management

About the role

Join adapa Group’s dynamic manufacturing environment as a Customer Service Representative. You will be at the heart of daily operations, working closely with production, supply chain and logistics to ensure smooth order processing and a strong customer experience.

Key responsibilities

• Manage customer orders end‑to‑end within the ERP system.
• Communicate with customers about deliveries, changes and any issues.
• Coordinate with internal teams such as production, supply chain and logistics.
• Handle complaints and support issue resolution.
• Assist sales with quotes and customer‑related administrative tasks.
• Ensure accuracy of orders, pricing and documentation.

Required profile

• Experience in customer service or order management.
• Background in a manufacturing environment.
• Strong communication skills and ability to stay calm under pressure.
• Proficiency in Slovak and English (minimum B2).
• Additional language skills (German, Spanish or Russian) are a plus.

Required skills

• ERP system usage.

What we offer

• Stable international company with growth ambitions.
• Close collaboration with operations and real business impact.
• Exposure to manufacturing processes and supply‑chain activities.
• Supportive, team‑oriented culture.
• Salary starting from €1,600 gross per month.