Application Support Engineer (Backoffice IT)

About the role

As an Application Support Engineer in the Backoffice IT Operations team, you will ensure the reliability and availability of critical business applications for Global Blue’s worldwide tax‑free shopping platform. You will act as the technical point of contact for internal customers, combining deep technical expertise with an understanding of financial processes.

Key responsibilities

• Resolve assigned incidents within SLA while maintaining high customer satisfaction.
• Provide second‑level and basic third‑level support for designated IT services.
• Drive problem‑management activities to identify and eliminate root causes.
• Collaborate with external vendors and internal teams for advanced troubleshooting.
• Create and maintain procedures, checklists, and knowledge‑base documentation.
• Plan, document and implement changes or extensions for managed applications.
• Monitor services and components using Splunk dashboards, queries, alerts and reports.

Required profile

• Strong analytical and problem‑solving abilities with a customer‑focused mindset.
• Independent, proactive and able to work under pressure.
• Excellent verbal and written English communication skills.
• Willingness to travel and be on‑call during weekends or public holidays.

Required skills

• PowerShell scripting.
• SQL programming and SQL Server administration.
• Splunk monitoring and reporting.
• Microsoft Office, Active Directory and Windows Server administration.
• Support of Windows operating systems and Citrix‑based applications.
• Familiarity with ERP/processing systems.
• Knowledge of Actian Zen Database, Dataflex, Java and .NET Framework (nice‑to‑have).
• ITIL certification (nice‑to‑have).

What we offer

• Position in a fast‑growing international company.
• Opportunities for professional development and career growth.
• Multicultural work environment with colleagues worldwide.
• Hybrid work model (one day per week in the Bratislava office).
• Employee referral program, team‑building activities and annual events.