VIP Account Manager – Slovak Language iGaming

About the role

This position is for a VIP Account Manager who builds and maintains strong relationships with Slovak-speaking VIP players. The goal is to provide exceptional service, ensure player satisfaction and drive retention and growth within the portfolio. The role is office-based and involves acting as the main point of contact for VIP clients.

Key responsibilities

• Manage a portfolio of Slovak-speaking VIP players and build long-term, trust-based relationships with high-value clients.
• Contact players proactively to present new offers, bonuses and exclusive promotions.
• Monitor player activity and trends to spot opportunities and risks, and prepare regular reports on activity, performance and retention metrics.
• Provide tailored solutions and personalized service, and resolve player inquiries and issues quickly.
• Collaborate with internal teams to deliver an exceptional VIP journey and help develop strategies for loyalty and lifetime value.
• Handle additional tasks assigned by the Head or Director of the department.

Required profile

• Fluent Slovak (spoken and written, C1) and English (B2).
• Proven experience in the iGaming / gambling industry (mandatory).
• At least 2 years in a VIP or account management role.
• Strong interpersonal, communication and organizational skills, analytical mindset and confidence under pressure.

Required skills

• Understanding of player needs and ability to deliver tailored solutions.
• Ability to interpret data and KPIs.
• Confidence using Microsoft Office and CRM tools.

What we offer

• Competitive salary and performance-based incentives.
• Office-based work in a dynamic, international workplace with a collaborative team.
• Ongoing training, professional development and career growth opportunities.
• Happy Fridays and regular team engagement activities.