Technical Writer - Software Engineering

About the role

ESET is looking for a Technical Writer to turn complex software systems into clear, accurate and user-focused product content. The role works closely with software engineers, architects, DevOps teams and product managers, and is open to candidates with less or more experience. It is a full-time position based in Bratislava.

Key responsibilities

• Create and maintain product content for ESET software, APIs, services and integrations
• Develop user guides, deployment guides, administrator documentation, API documentation, release notes and troubleshooting content
• Use modern documentation, collaboration and AI-assisted authoring tools
• Work with engineers, QA, support, product managers and localization teams
• Review product and content changes and identify documentation needs throughout the development lifecycle
• Configure and test software environments to validate documentation and reproduce user scenarios
• Report defects, usability issues and documentation gaps found during testing and documentation
• Contribute to documentation standards, style guidelines, quality initiatives and process improvements

Required profile

• Excellent written English and ability to explain complex technical topics clearly and concisely
• At least 2 years of experience in technical writing, software documentation or a similar role
• Understanding of software engineering basics such as APIs, authentication, authorization, databases, client-server architecture, microservices and cloud services
• Ability to read, understand and edit scripts and configuration files such as Bash, PowerShell, YAML and JSON
• Basic knowledge of Git, CI/CD pipelines, containers and Docker
• Comfortable working independently and with distributed technical teams

What we offer

• Base pay from 2,300 EUR gross per month, higher depending on skills and experience
• Performance bonus twice a year, up to 10% of the basic salary
• Healthcare, multisport and travel cards, supplementary pension saving, family allowances and parental leave support
• Office refreshments, activity room, loyalty perks and discounts from external providers