Process Specialist, Core HR (Workday)

About the role

KONE Business Services (KBS) runs and improves KONE's core business processes (Sell to Cash, Source to Pay, Record to Report) with a LEAN mindset. The company is looking for a Process Specialist, Core HR, within the People & Communications Services team, to support and improve HR processes, especially Core HR and Workday. The role covers process analysis, continuous improvement, documentation, training and stakeholder collaboration.

Key responsibilities

• Develop, maintain and improve the support provided by People & Communications Services for HR processes, including Workday functionalities.
• Take part in daily delivery and support agents and analysts in resolving queries.
• Review processes from a centralised HR service delivery view and give input to Process Managers, People & Communications Services and Centre of Expertise teams.
• Contribute to CoE process development through continuous improvement and LEAN methods.
• Analyse employee and stakeholder experience and suggest process improvements.
• Help operations understand global processes and the KONE Way, and act as the representative of People & Communications Services towards CoE colleagues.
• Validate work instructions and process documentation, and update them with CoE approval.
• Analyse and document processes and roles during setup or development phases.
• Train and coach the team on HR processes and Workday, and support on-boarding and user training.
• Maintain the knowledge base and quality improvement initiatives, and keep close contact with HR process owners and CoE networks.

Required profile

• Experience in HR processes, with a focus on Core HR in a business HR and HR SSC environment.
• Advanced MS Office and knowledge of HR tools, ideally Workday or similar.
• Experience in continuous improvement (e.g. Six Sigma, Lean) or data processing and analysis.
• Service concept and process development experience is an advantage; transitions and project experience is also an advantage.
• Strong written and spoken English, ideally another European language.

Required skills

• Advanced MS Office
• Workday (advanced experience preferred)
• Lean, Six Sigma or similar continuous improvement methods
• Process analysis, documentation and training

What we offer

• Salary from 1,900 EUR gross per month, depending on experience and qualifications.
• Hybrid way of work.
• Language course contribution, yearly performance bonus and performance awards.
• Extra vacation days, multisport card and team events.
• Opportunities to learn and grow in a collaborative, inclusive environment.