Field IT Support Engineer

About the role

We are seeking an experienced Field IT Support Engineer to deliver on‑site technical assistance at customer locations. The role focuses on troubleshooting hardware, software and network issues while meeting agreed service level agreements.

Key responsibilities

• Provide L1/L2 on‑site support for desktops, laptops, printers, scanners and other peripherals.
• Diagnose and resolve Windows OS, Microsoft 365, Outlook and Teams issues.
• Install, replace, configure and break/fix hardware components.
• Troubleshoot basic LAN, Wi‑Fi, VPN, TCP/IP, DNS and DHCP connectivity problems.
• Perform network cable/port testing and basic switch/router troubleshooting.
• Support IMAC activities (Install, Move, Add, Change) and apply OS, application, driver and security updates.
• Handle user account, password and access issues, including basic Active Directory tasks.
• Manage incidents and service requests via ITSM/ticketing tools and coordinate with remote L2/L3, network teams and vendors.
• Maintain IT asset and configuration records and prepare service reports.

Required profile

• Minimum 3 + years of experience in field or on‑site IT support.
• Full‑time availability with regular travel between customer sites.

Required skills

• Desktop and field support (EUC)
• Windows 10/11 operating systems
• Microsoft 365 suite, Outlook, Teams
• Active Directory basics
• Hardware troubleshooting and break/fix
• IMAC processes
• LAN, Wi‑Fi, VPN, TCP/IP, DNS, DHCP networking knowledge
• Switch and router troubleshooting
• ITSM/ticketing tool usage