Document Management Associate – Support Italy Branch

About the role

KONE Business Services is looking for a Document Management Associate to join the Sell to Cash team in Bratislava and support the KONE branch in Italy. You will handle documentation for maintenance contracts, system repairs and site access, ensuring accuracy and timely delivery.

Key responsibilities

• Receive, evaluate and log internal and external customer requests, set priorities and deadlines.
• Collect, draft, verify and transmit safety and administrative documents related to routine maintenance, minor repairs and site access.
• Manage customer portals by uploading, monitoring and updating documents.
• Liaise with clients and KONE local branches via phone and email.

Required profile

• Strong customer‑service mindset with excellent communication skills.
• Attention to detail and affinity for working with data.
• Collaborative, adaptable and able to work autonomously in a fast‑paced international environment.
• Fluent in English (B2) and Italian (C2).

Required skills

• Proficiency with MS Office, especially Excel.

What we offer

• Salary starting from 1,500 EUR per month, based on experience.
• Benefits including pension scheme, life insurance, cafeteria, bonuses, extra vacation days, multisport card and language learning support.
• Inclusive, collaborative work environment focused on safety, quality and innovation.