Document Management Associate – Sell to Cash Team

About the role

KONE Business Services is looking for a Document Management Associate to join its Sell to Cash team based in Bratislava. The role supports KONE’s Italian branch by handling documentation related to maintenance contracts, system repairs, and site access.

Key responsibilities

• Receive, evaluate, and log internal and external customer requests, setting priorities and deadlines.
• Collect, draft, verify, and transmit safety and administrative documents for routine maintenance and minor repairs.
• Maintain customer portals by uploading, monitoring, and updating documents.
• Communicate with clients and KONE local branches via phone and email.

Required profile

• Strong customer‑service mindset with excellent communication skills.
• Attention to detail and comfort working with data.
• Collaborative, adaptable, and able to work autonomously in a fast‑paced international environment.
• Fluent in English (B2) and Italian (C2).

Required skills

• Proficiency with Microsoft Excel.

What we offer

• Competitive salary starting from 1,500 EUR per month.
• Comprehensive benefits package including pension, life insurance, bonuses, extra vacation days, Multisport card, and learning opportunities.
• Inclusive, diverse, and safety‑focused work environment.