Document Management Associate (Italian language)

About the role

The Document Management Associate will support KONE's branch in Italy by handling documentation and customer requests within the Sell to Cash team based in Bratislava.

Key responsibilities

• Receive, evaluate, prioritize and log internal and external customer requests.
• Manage safety and administrative documentation for maintenance contracts, system repairs and site access, including collecting documents, drafting declarations and completing questionnaires.
• Upload and continuously monitor documents on customer portals, ensuring files are up‑to‑date.
• Liaise with clients and KONE local branches via phone and email.

Required profile

• Strong customer service mindset with excellent interpersonal and communication skills.
• Attention to detail and affinity for working with data.
• Collaborative, adaptable and able to work autonomously in a fast‑paced international environment.
• Enthusiasm for continuous improvement and idea sharing.

Required skills

• Proficiency in Microsoft Office, especially Excel.
• Fluent in Italian (C2) and English (B2).

What we offer

• Hybrid work model.
• Salary starting from 1,550 EUR per month.
• Language course contributions.
• Yearly performance bonus and extra vacation days.
• Team events, multisport card and other benefits.