Customer Support & Risk Analyst – ICT/DORA Trainee
Crypto Voucher · Bratislava et périphérie
Job description
About the role
We are seeking a Customer Support & Risk Analyst who will also train in ICT/DORA compliance. The role blends daily customer service, AML/fraud monitoring and the development of expertise in European digital operational resilience.
Key responsibilities
- Provide email and ticket‑based support, answer customer queries on transactions, accounts and service features, and assist with KYC onboarding and document verification.
- Analyse transaction data to detect suspicious or fraudulent activity, conduct initial AML/fraud reviews and escalate high‑risk cases to the Risk & Compliance team.
- Support the IT Security Manager with the ICT Third‑Party Provider Register, help document ICT incidents, assist in ICT risk assessments and DORA‑related internal controls.
- Collaborate with Customer Support, Risk and Compliance teams, maintaining clear communication and escalating complex cases as needed.
- Contribute to continuous improvement of monitoring and risk processes.
Required profile
- Strong attention to detail and ability to spot repetitive patterns or unusual behaviour.
- Analytical mindset with a willingness to learn AML, risk management and ICT/DORA frameworks.
- Good written communication skills and professional attitude when dealing with customers.
- Interest in technology, cybersecurity, compliance and digital resilience.
Required skills
What we offer
- Structured career development path with internal training and mentoring.
- Opportunity to become a DORA / ICT Compliance Specialist.
- Exposure to European regulatory requirements and practical ICT risk management.
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Published pred 1 mesiacom
Expires o 2 týždne
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Crypto Voucher
Bratislava et périphérie
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