Customer Service Representative

About the role

Shift4, a global payments technology company, is hiring a Customer Service Representative. The role supports Customer Service by managing the content of Tax Free forms and other collateral, including information published online, and by handling customer inquiries in line with company standards. It contributes to Customer Service KPIs by delivering accurate, timely and high-quality support.

Key responsibilities

• Handle customer inquiries mainly through written communication in line with SLA and quality standards.
• Maintain accurate records of customer interactions and transactions.
• Research and retrieve information using internal systems, databases and resources.
• Follow up on inquiries to ensure timely resolution and escalate complex or urgent issues.
• Ensure accurate use of customer contact logging systems and tools.
• Collaborate with Customer Service team members and other departments, and contribute to team meetings, knowledge sharing and departmental projects.
• Support continuous improvement by recommending process enhancements.

Required profile

• High school diploma or equivalent.
• English at a minimum C1 level, with professional written communication; other languages are an advantage.
• Previous customer service experience.
• Experience in international or multicultural teams.
• Knowledge of CRM systems, ticketing tools or customer contact management software.

Required skills

• Good knowledge of Microsoft Office (Outlook, Excel, Word).
• Good keyboard and data-entry skills.
• Ability to work with internal systems and digital tools.