Customer Service Agent with Polish

About the role

Johnson Controls is looking for a Customer Service Agent fluent in Polish and English to handle customer enquiries, orders and invoicing. The role covers the process from receiving a customer purchase order through to receipt of payment, excluding transport, and acts as the main contact for customers.

Key responsibilities

• Handle sales orders: respond to enquiries, process orders against existing quotes, contracts or price lists, and follow them through dispatch, invoice and payment information.
• Register and maintain customer data and records, and handle purchase orders and sales orders.
• Manage invoicing, credit/debit notes, compensation for claims and coordinate shipping instructions with the Logistics Specialist.
• Negotiate delivery dates with factories, split deliveries to meet customer needs and secure the best supply solutions.
• Follow up on debts, monitor overdue balances and share agreed settlement dates with finance.
• Handle orders to factories, register new suppliers, place purchase requisitions and coordinate with factories on availability, lead times and documents.
• Handle enquiries from the AP team via Maple, and register warranty claims as the customer's main point of contact.
• Handle internal orders and provide team backup during absences and high workload.

Required profile

• High school degree or higher.
• Fluent Polish and English.
• Customer-oriented with attention to detail and a team spirit.

Required skills

• PC skills: MS Office at intermediate level.

What we offer

• Initial basic salary of EUR 1,338 to 2,007 per month, plus a 13th-month salary after six months.
• Meal vouchers fully covered by the company and a flexible benefits budget with 3,500+ options.
• Retail and lifestyle discounts, a private kindergarten/nursery allowance, flexible working hours and home office days.
• Language course allowance, on-site wellbeing benefits and relocation support with a housing allowance if moving to Slovakia.