Customer Quality Engineer

About the role

We are looking for a detail‑oriented Customer Quality Engineer to ensure compliance with customer quality requirements, drive effective quality processes and maintain proactive communication between the customer and our plant organization in Košice, Slovakia.

Key responsibilities

• Manage daily customer communication, complaints, alerts and quality inquiries.
• Analyze returned parts and conduct on‑site evaluations at customer locations.
• Monitor customer quality indicators, report trends and prepare initial samples for new products or changes.
• Ensure compliance with customer quality requirements, authorize production stops and implement/update control plans.
• Verify product and process capability, manage deviations and lead corrective actions.
• Participate in FMEA, QRCI, 8D and Lessons Learned problem‑solving activities.
• Train operators, enforce quality standards and perform product/process audits.
• Support supplier quality activities and track all customer‑related actions in customer portals.

Required profile

• University degree in a technical field.
• Minimum two years of experience in customer quality or automotive quality roles.
• Advanced Slovak and intermediate English language skills.
• Valid driving licence for regular customer visits.
• Proactive, structured and detail‑driven approach with strong communication and problem‑solving abilities.

Required skills

• FMEA
• 8D problem‑solving
• Control plans
• Capability studies
• Knowledge of plastic parts quality, visual inspection, paint processes and injection molding
• Familiarity with automotive quality standards and customer requirements

What we offer

• Career development opportunities within the division or group.
• Contribution to pension savings (third pillar) and social fund support for life events.
• Professional training and language courses.
• Social events, sport activities and various bonuses (referral, improvement ideas, anniversary, performance).
• Flexible working hours, possibility to work from home and yearly salary review based on performance.