Customer Care Advocate III

About the role

The Customer Care Advocate supports internal sales, applications, and the customer service team by providing order status updates, quotations, and processing orders for customers worldwide. This fully onsite position works from a designated Regal Rexnord office.

Key responsibilities

• Receive and respond to customer enquiries via email or telephone.
• Process orders, complete paperwork, and forward them to the Operations Department.
• Review contracts and enter orders for non‑standard products, preparing engineering files as needed.
• Act as the voice of the customer within the plant, communicating order priorities and status updates.
• Assist the Customer Care Manager in meeting enquiry‑to‑quotation and order‑intake targets.
• Determine prices, send quotations using standard price lists, and ensure gross margins are acceptable.

Required profile

• University degree in a technical or industrial field.
• 3‑5 years of experience in customer service or technical support within a manufacturing and sales environment.
• Fluent English communication, both verbal and written.
• Ability to work efficiently under deadlines and manage multiple priorities.

Required skills

• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with CRM systems.
• Familiarity with SAP.
• Familiarity with Oracle.