Head of Team - Smart Deal Unit (SDU) with German Language

About the role

Deutsche Telekom IT Solutions Slovakia, formerly T-Systems Slovakia, is looking for a Head of Team for its Smart Deal Unit (SDU) in Košice. The role is a full-time position acting as the main point of contact for coordinating and steering one section of the company, communicating goals, safety practices and deadlines, and supporting management with hiring and training.

Key responsibilities

• Manage the order pipeline on a project basis, develop mid-term tactical plans and take over operations documentation with process owners.
• Operate on critical situations and escalations, support pre-sales, contract negotiations, customer visits and new customer onboarding.
• Ensure purchase orders are available before business starts and monitor contract terms and conditions compliance.
• Deliver services according to agreed quality, quantity, SLAs and OLAs, and run improvement programmes to meet quality KPIs and customer satisfaction.
• Plan, control and forecast budgets, manage cost planning and efficiency initiatives, and stay within budget.
• Steer team capacity, supervise and motivate team members, handle recruitment and development, and ensure compliance with labour regulations.

Required profile

• Master's degree.
• 1 year of experience leading teams.
• Upper-intermediate English (B2) and German (B2).
• Leadership, strategic thinking, financial planning, customer orientation and stakeholder management skills.
• A leadership assessment is part of the selection process.

What we offer

• Base salary depending on seniority and experience, not lower than 1,500 EUR gross, plus a variable part and other benefits.
• Over 25 benefits covering learning and development, health and sport, and family and work-life balance.
• Remote working is only available within Slovakia due to tax regulations.