On-site IT Support Specialist (L1/L2)

About the role

We are looking for an on‑site IT Support Specialist (L1/L2) to be the primary technical point of contact for our Bratislava office. You will handle day‑to‑day hardware and software issues, support the local environment and collaborate with central IT teams.

Key responsibilities

• Provide hands‑on support for Windows desktops, laptops, docking stations, monitors, printers and meeting‑room equipment.
• Administer Active Directory – create, modify and delete users, groups, computers and basic Group Policy objects.
• Manage Microsoft 365 services, including user licensing, Exchange Online and Teams.
• Troubleshoot basic network components such as LAN, TCP/IP, DNS, DHCP and VLAN.
• Support Windows Server infrastructure (DNS, DHCP, Group Policy) and Azure AD/Entra ID.
• Maintain VMware ESXi virtual machines and assist with backup/recovery using Veeam.
• Handle ticketing, documentation and ensure compliance with IT security policies.
• Participate in onboarding/offboarding processes and new IT projects.

Required profile

• Good command of English, both written and spoken.
• Strong knowledge of Windows desktop environments and end‑user troubleshooting.
• Experience with Active Directory administration and basic Group Policy.
• Familiarity with Microsoft 365 administration (users, licenses, Exchange Online, Teams).
• Understanding of basic networking concepts (LAN, TCP/IP, DNS, DHCP, VLAN).
• Ability to work independently on‑site while coordinating with central IT teams.
• Service‑oriented attitude and reliable ownership of local IT issues.

Required skills

• Windows 10/11 desktop support
• Active Directory & Group Policy
• Microsoft 365 (Exchange Online, Teams)
• LAN, TCP/IP, DNS, DHCP, VLAN troubleshooting
• Windows Server administration (DNS, DHCP, Group Policy)
• Azure Active Directory / Entra ID basics
• VMware ESXi virtualization
• Veeam Backup & Replication
• SCCM / Microsoft Configuration Manager
• WSUS and Windows patch management

What we offer

• Hybrid work flexibility with a bike‑friendly office and chill zone.
• Employee discounts on Klarstein and Capital Sports products.
• Multisport card with near‑full employer contribution.
• Bonuses for special occasions and paid sick days.
• Access to a wide range of professional courses and language lessons.